Shipping Information:

** PLEASE ALLOW AT LEAST FIVE (5) WEEKDAYS BEFORE INQUIRING ABOUT THE STATUS OF YOUR ORDER. WE WILL UPDATE THE STAUS OF YOUR ORDER WHEN IT SHIPS; IF THERE IS ANY PROBLEMS WITH YOUR ORDER WE WILL NOTIFY YOU AND/OR ISSUE A REFUND.

SECURE ORDERING SYSTEM We have the latest secure online ordering system available using encrypted transmittal (SSL encryption). You may order with confidence knowing that your information is protected and your privacy is assured.

SHIPPING METHODS

We will ship your order via UPS Ground. We utilize UPS shipping rates to calculate all postage. Please allow a minimum of 10 to 21 business days for delivery of your purchase. During the holidays we suggest allowing extra time for your order to arrive due to heavy volume with us and delays at all major shippers.

U.S. SHIPPING/HANDLING RATES

UPS charges are automatically calculated according to the schedule provided by UPS that considers zone, girth and weight. Our calculator is updated by UPS as rates change. All rates are calculated at the time of your order - this means no surprises! A $5.00 handling charge is added to all orders.

SALES TAX - FLORIDA ADDRESSES ONLY

6.5% percent mandatory state sales tax is added to your order before checking out if the billing address is within Florida. Tax is not collected on the shipping amount.

PAYMENT OPTIONS

You may choose any of the following options: · Major Credit Cards - Visa, MasterCard, Discover or American Express.

We do not ship COD orders.

RETURNS

We proudly stand behind the products we sell. We carry only quality products from reputable firms that meet our strict criteria. We are sure you will be happy with your purchases and guarantee that each item is as described and pictured. Items must be returned within 15 days of receipt, in their original packaging and in re-saleable condition. PLEASE E-MAIL US FIRST for a return authorization number and correct return address. Packages arriving without this number will be refused. (Do not return to the address on the package. Packages are shipped from several locations during the holidays. Please e-mail for correct address). When returning we recommend that you box properly, insure the return item(s)and get a tracking number for your own protection in case the item is lost. If we don't receive it, we can't refund your money.

A restocking fee of 15% will be charged for all returned items. Defective items may be returned for repair or replacement only, no restocking charges apply for damaged goods. Items that appear to have been tampered with will be reviewed by a professional and a restocking fee of 15% will be applied if the tampering has been validated. If you are returning an item we suggest you ship USPS priority mail, UPS or FedEx with a return reciept for your own protection. If our package arrives damaged, hold merchandise in original packaging. Notify the UPS immediately, who will inspect the package and return it to us at no expense to you. Please notify us prior to returning any freight damaged merchandise.

REFUND REQUESTS

We will honor all refund requests for "UNSHIPPED" items. However, we require that customer provide a reason for the return. If the item has already shipped, customer must first obtain a RAN (Return Authorization Number) by emailing us as indicated above, then send the item(s) back to us. Upon receipt of the items in good re-saleable condition, we will proceed to issue the refund. The 15% re-stocking fee will be deducted from the refund.

For assistance, please e-mail us (e-mail at the top of this page) for the quickest response. We do not take telephone orders at this time.